Accessibility
at Theatre Royal


The Theatre Royal is committed to making as much of its programme
as possible available to deaf, blind and partially sighted audiences.


Brochures are available in Braille, large print and audio tape from the
Box Office. 


Text Relay Service available for deaf patrons, simply
call 18001 0191 244 2596.

 There are nine spaces for wheelchairs; five in the Stalls
(depending on stage layout), two in the Grand Circle and two in the
              Upper Circle (please note: you must bring your own wheelchair).
              One free ticket for the companion of a wheelchair user. 

We have a sound enhancement system in the auditorium.
Using a headset (with or without a hearing aid) you can
             boost the volume of the performance. Headsets can be borrowed from
              the Kiosk (next to Box Office) from 30mins before curtain-up. 

Guide, hearing and other working dogs are welcome in
all parts of the theatre, please remember to book an aisle seat.

There are three spaces for Blue Badge Holders on Hood St.
Most parking meters are free to Blue Badge Holders. 


There is a loading bay in Shakespeare Street, on the Theatre Royal
side of the road towards the junction with Grey Street, which can be
             used as a drop off point for passengers less able to walk far – it is
             drop off only, and we are advised cars are not permitted to park or
             wait in this bay. 
 

   There is lift access to all levels of the theatre.


    There is an accessible toilet on all levels of the theatre.






 PERSONAL ASSISTANT (CARER) TICKET POLICY


We have made changes to our Personal Assistant (carer) ticket policy for Newcastle Theatre Royal Trust.

We have now set up an Access Requirement Register in order to improve our service to you. This replaces the previous Cinema Exhibitors Assosication scheme but we will continue to accept all CEA cards issued before 30 November 2017.

Please click here to find out more information about the Access Requirement Register, and how you can apply.


Please note:
No carer tickets available on VIP Tickets.

Assisted performances

We offer Captioned, Audio Described and Relaxed Performances for selected performances.  
 

Captioning - (CAP)
(English text displayed on a unit for deaf or hard of hearing patrons). 
              Click here for more information. 

Audio Description (AD)
(Live commentary via personal headphones for blind or partially
              sighted people). 
              Click here for more information. 

Forthcoming Captioned and Audio Described performances are:

The Three Musketeers Sat 20 Oct 2018, 2.30pm AD

Tosca Thur 25 Oct 2018, 7.30pm AD

Kinky Boots Sat 3 Nov 2018, 2.30pm CAP & AD

Macbeth Sat 17 Nov 2018, 2.30pm CAP & AD

Goldilocks Tue 11 Dec 2018, 7pm CAP & AD

Romeo & Juliet Fri 8 Feb 2019, 7.30pm (integrated BSL performance) and Sat 9 Feb, 1.30pm (CAP & AD)

The Magic Flute Fri 15 Mar 2019, 7pm AD

The Girl on the Train Sat 4 May 2019, 2.30pm (CAP & AD)

Motown the Musical Sat 8 Jun 2019, 2.30pm (CAP & AD)

Tom Gates Wed 26 Jun 2019, 1.30pm (CAP & AD)

Les Misérables Thu 19 Sep, 2pm (CAP & AD)

We Will Rock You Sat 19 Oct, 2.30pm (AD & CAP)
 
AUTISM AWARENESS - RELAXED PERFORMANCES
‘Relaxed Performances’ are specifically designed to welcome people with an Autistic Spectrum Condition, learning disability or sensory and communication disorders into theatres to give those who otherwise might feel excluded the chance to experience live theatre.  They have a less formal, more supportive atmosphere in order to reduce anxiety levels.It is a specialist provision created to provide an opportunity for people who would otherwise find it difficult to come to see a show  – for example people who make involuntary noise, or are likely to need to talk a lot, or move around. During a regular performance this can disturb the other audience members, and the show, but at a relaxed performance it’s fine.

Lighting and special effects will be slightly altered - for example removing strobes and flashing lights and reducing very loud noises, however the content of the show will not be specifically changed.

The auditorium may possibly be quite noisy, with people coming in and out –  our ushers are there to support and manage this behaviour, rather than stop it.

If you would like to discuss our Relaxed Performance programme please email our Head of Learning, Kim Hoffmann kim.hoffmann@theatreroyal.co.uk

If you would like to speak to someone about access performances at the Theatre Royal, please contact Aynsley Young, Head of Visitor Services on 0191 594 6612 or email aynsley.young@theatreroyal.co.uk 

For a copy of our visual story please email groupbookings@theatreroyal.co.uk or phone 0844811 21 22 - when you ring us please advise us of your requirements and we will be able to assist you further.
Calls cost 7p per minute plus your phone company's access charge,.

Monday - Thursday 9am - 5.30pm, Friday 9am - 5pm.

We can offer familiarisation visits and discuss Chill Out areas, everything to make your visit to us as comfortable and stress-free as possible.