Access Membership Scheme
We want to ensure that we meet the needs of all of our audience members and offer the best service we can. So whether it is looking after an assistance dog, providing sound enhancement equipment, or providing a free companion ticket to enable someone who could not attend a performance on their own, we want you to tell us how we can support your experience.
Our Access Membership Scheme has been established to help us do just that; the information you provide will make booking your tickets quicker and easier, will allow you to book most seats online, or if you are contacting our Box Office to book your tickets, will mean our team can quickly find the best seats available for you based on the details you have provided.
Access Membership Scheme benefits
Our Access Membership Scheme offers a host of benefits, some of which include:
- Dedicated Access Phone Line
- Dedicated Access Email
- Regular mailings informing you of new Accessible performances
- Relaxed Room priority booking
- Free companion ticket (eligibility criteria applies)
Free Companion Tickets
To ensure we can offer this facility to those who need it, eligibility criteria will apply. Before you submit your form, check the list below:
- Award letter for Personal Independence Payment – Enhanced Rate Daily Living or Mobility Component
- Award letter for Disability Living Allowance – Highest Rate, Care Component or Higher Rate Mobility Component
- Award letter for Disability Living Allowance – Middle Rate Daytime Care Component
- Award letter for Attendance Allowance – Higher Rate
- A Certificate of Vision Impairment (CVI)
You will need to scan and submit a passport photo and all of your supporting documentation, and submit them with your Access Membership Scheme application .
Receiving your Free Companion Card
Please allow 14 days for digital applications to be processed and please be aware that forms posted to our freepost address may take longer to arrive and it may take up to 5 weeks to process your application.
Those who are eligible will be issued with a photo ID card (photos will not be included on cards issued to anyone under the age of 16). Cards will need to be presented at the theatre at the time of your visit. The cards are valid for 2 years and the cardholder must be present at the theatre at the time of your visit. At the end of the 2 years you will be contacted about renewing.
Making a booking whilst your application is being processed
If you would like to book tickets for a performance whilst your Access Membership Scheme or Free Companion Ticket application is being processed, our Box Office team will be able to place your tickets on reservation for 14 days by which time you should receive your membership.
If the performance is imminent, please contact firstname.lastname@example.org and we will be happy to help.
Your data & documents
If you are submitting your Access Membership Form in printed form please only submit copies of your supporting documentation as all evidence will be securely destroyed once your application has been processed. Newcastle Theatre Royal holds personal and access information about our customers in order to provide the best possible service to you. We will always ask for your consent to hold your details and we will never release any details held on the Access Membership scheme to outside organisations.