How to book


Online
Simply choose the performance you would like to see from the What's On and the instructions on the following pages will take you through the booking process.

In Person / Ticket Collection - Theatre Royal and City Hall tickets
From the Box Office at Theatre Royal, open Monday to Saturday, 9am - 8pm. On nights with no performance, counter sales close at 6pm.  On Sundays and Bank Holidays we open a minimum of 1 hour before a performance.

The City Hall Box Office is open for immediate pre-performance collections and sales on performance days from the advertised 'doors open' time until curtain up on the main act.

By Phone
Call the Box Office on 08448 11 21 21. (All calls are charged at 7p a minute plus your phone company’s access charge, calls from mobiles may vary, please contact your operator for details.) For Groups of 10+, please call Group Bookings on 08448 11 21 22.  All major credit and debit cards accepted.

Text Relay Service
For deaf patrons, simply call 18001 01912442956 .

Payment
We accept most major credit and debit cards, however we no longer accept cheque payments due to the Cheque Guarantee Scheme closing on 30 June 2011. 
 



Postage
Please note a postage charge of £1.50 will be applied to any tickets mailed out.

Terms and Conditions
All details on this website are correct at time of publishing but the Theatre Royal Trust reserves the right to alter programme details without prior notice. Sales are subject to the Theatre Royal Trust’s terms and conditions.

Ticket Reprint
Please note there is a £1 per ticket charge for any ticket reprint requests.

Ticket Exchanges
Tickets cannot be refunded.  At the management's discretion, Theatre Royal tickets may be exchanged up to 24hrs before a performance, subject to availability.  Must be for the same production and any difference in value must be paid for.  The Fee is £1.50 per ticket.  Friends of the Theatre Royal and Advantage Members can receive a credit note up to 24hrs before the performance.

Cautionary Advice
There has been an increase recently in the number of secondary agent websites offering tickets for City Hall events at ‘premium’ prices.  Customers should be aware if they choose to book from these sellers they may pay vastly inflated prices.  You are to buy only from ourselves, or officially approved agents of national tours.  If in doubt please check with the Box Office as to which agents are officially approved and the face value of tickets offered for sale.  Newcastle Theatre Royal Trust does not accept any responsibility for tickets purchased from secondary agents.