How to book


Please note, our Box Office is open for outgoing calls only at present. Online booking is still available for many performances. You can contact us via email at and we will get back to you as soon as possible. Please note, we will only be able to respond to urgent enquiries.

For more information on how we are responding to the Covid-19 crisis, please read our FAQs HERE 

Simply choose the performance you would like to see from the What's On and the instructions on the following pages will take you through the booking process.

Buy In Person 
From the Box Office at Theatre Royal, open Monday to Saturday, 9am - 8pm. On nights with no performance, counter sales close at 6pm.  On Sundays and Bank Holidays we open a minimum of 1 hour before a performance.

By Phone
Call the Box Office on 08448 11 21 21. (All calls are charged at 7p a minute plus your phone company’s access charge, calls from mobiles may vary, please contact your operator for details.) For Groups of 10+, please call Group Bookings on 08448 11 21 22.  All major credit and debit cards accepted.

For information on Access at the Theatre Royal click here.  If you have joined our Access Requirement Register, to book tickets please call our dedicated access line on 0191 594 6619.

Text Relay Service
For deaf patrons, simply call 18001 01912442956 .

We accept most major credit and debit cards, however we no longer accept cheque payments due to the Cheque Guarantee Scheme closing on 30 June 2011. 

Please note a postage charge of £1.50 will be applied to any tickets mailed out.

Terms and Conditions
All details on this website are correct at time of publishing but the Theatre Royal Trust reserves the right to alter programme details without prior notice. Sales are subject to the Theatre Royal Trust’s terms and conditions.

Ticket Reprint
Please note there is a £1 per ticket charge for any ticket reprint requests.

Ticket Exchanges
Tickets cannot be refunded.  At the management's discretion, tickets may be exchanged up to 24hrs before a performance, subject to availability.  Must be for the same production and any difference in value must be paid for.  The Fee is £1.50 per ticket.  Friends of the Theatre Royal and Advantage Members can receive a credit note up to 24hrs before the performance.

Cautionary Advice
There has been an increase recently in the number of secondary agent websites offering tickets for events at ‘premium’ prices.  Customers should be aware if they choose to book from these sellers they may pay vastly inflated prices. You are to buy only from ourselves, or officially approved agents of national tours. If in doubt please check with the Box Office as to which agents are officially approved and the face value of tickets offered for sale.  Newcastle Theatre Royal Trust does not accept any responsibility for tickets purchased from secondary agents.