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Your Safety

COVID-19 Guarantee

Cancelled Performances due to COVID-19: In the event that live performances are not permitted to go ahead because of local or national Government restrictions, customers will be offered to transfer their tickets to a rescheduled performance where possible or offered a credit note or full refund.  

Refunds & Exchanges due to COVID-19: If you are displaying COVID-19 symptoms or are required to self-isolate, all tickets in your booking will be refunded, exchanged or a credit issued up to 24 hours prior to the performance. All bookings are online; counter and phones sales are currently suspended in line with the See it Safely recommendations.

Changes to COVID-19 restrictions: We keep our COVID-19 Secure measures under review and will update our procedures in line with any new guidance or requirement issued by local or central governments. Please check this page before you visit for any recent updates. 

Safety and Security

We operate one of Newcastle’s most cherished and well-attended live entertainment venues, and we work hard to ensure that audiences can continue to enjoy live entertainment in a safe and welcoming environment, free of threat and intimidation.

We regularly review our safety and security procedures, working with local and national advisory bodies, emergency services and the theatre network to ensure we provide the safest experience we possibly can for our audiences. 

Our staff undergo regular safety and security training and drills, and we work with an experienced security agency to ensure our teams are prepared each time we open the doors.

We want customers to feel confident to attend and enjoy live events and so we continue to be vigilant with a programme of security measures which include: