Your Safety
COVID-19 Secure (updated: 1 Feb 2021)
We have been See It Safely approved. We have been granted the use of Society of London Theatre & UK Theatre’s See It Safely mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. It will seem a little different to the last time you visited, so we have created these easy COVID-19 guides to help you book and plan your visit, and so you know what to expect when you arrive.
Be sure to read, watch and digest this information before attending the theatre as these COVID-19 Secure safety measures form part of the terms and conditions.
We will also send you a reminder of this information a few days before you visit. Be sure to check for any recent changes as a result of new guidance or requirements.
Health declaration: If you or any member of your party has symptoms of COVID-19 or is required to isolate under COVID-19 restriction, you must not attend the theatre.
COVID-19 Guarantee
Cancelled Performances due to COVID-19: In the event that live performances are not permitted to go ahead because of local or national Government restrictions, customers will be offered to transfer their tickets to a rescheduled performance where possible or offered a credit note or full refund.
Refunds & Exchanges due to COVID-19: If you are displaying COVID-19 symptoms or are required to self-isolate, all tickets in your booking will be refunded, exchanged or a credit issued up to 24 hours prior to the performance. All bookings are online; counter and phones sales are currently suspended in line with the See it Safely recommendations.
Changes to COVID-19 restrictions: We keep our COVID-19 Secure measures under review and will update our procedures in line with any new guidance or requirement issued by local or central governments. Please check this page before you visit for any recent updates.
Our COVID-19 booking information will help you to safely plan your next visit to Newcastle Theatre Royal.
Safety and Security
We operate one of Newcastle’s most cherished and well-attended live entertainment venues, and we work hard to ensure that audiences can continue to enjoy live entertainment in a safe and welcoming environment, free of threat and intimidation.
We regularly review our safety and security procedures, working with local and national advisory bodies, emergency services and the theatre network to ensure we provide the safest experience we possibly can for our audiences.
Our staff undergo regular safety and security training and drills, and we work with an experienced security agency to ensure our teams are prepared each time we open the doors.
We want customers to feel confident to attend and enjoy live events and so we continue to be vigilant with a programme of security measures which include:
- bag checks and searches at the point of entry
- ticket checks at the main entrance before entry to the foyer
- ticket holders only are permitted inside the building during the show
- customers leaving the venue must present their ticket and take part in a bag check/search before being readmitted
- Audiences are encouraged to report to staff any unusual activity in or around the theatre.
Entering our venue may take a little more time to allow for these heightened security measures and we thank customers for their cooperation.
Whilst this is not an exhaustive list of our measures, we hope this provides some insight and reassurance into the positive steps we take for each performance to ensure your safety. Further information can be found in our Terms & Conditions.