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Box Office Assistants  

Permanent and Casual roles

Salary: £9.50 per hour

Start date: Monday 14 June, (dependant on the applicants availability) induction and training

Role 1 Box Office

19 hours per week – 2 x 7.5 hour days plus 1 x 4 hour day

Mon – Sat (12 week rolling rota to be reviewed after initial 6 months)

Role 2 Box Office

15.5 hours per week – 1 x 7.5 hour day plus 2 x 4 hour days

Mon – Sat (12 week rolling rota to be reviewed after initial 6 months)

Role 3 Box Office

Casual roles – no minimum contracted hours

(must be able to work regular weekends and evenings)

The successful applicants will be reporting to the Box Office Management Team and will be responsible for actively selling and promoting performances and products in a well informed and appropriate way, ensuring that the ticketing requirements of the Trust’s customers are met with the highest possible level of care, attention and courtesy.

Essential skills and knowledge required:

  • Ability to process sales within a computerised sales system
  • Knowledge of good customer care practice and able to deliver excellent customer service by dealing with a diverse range of customers
  • An excellent telephone manner
  • Ability to work independently and as part of a team
  • The ability to work under pressure maintaining accuracy in work
  • IT literate (Microsoft Office)
  • Evidence of a flexible, motivated and proactive approach


Desirable skills:

  • An interest in the Arts
  • Previous retail skills and experience
  • Understanding of telesales
  • Experience of cash handling
  • Basic numerical skills

How To Apply:

If you are interested in applying please complete the application form by referring to the job description provided as guidance and return to Deb Dovinson at

Please state clearly on the application form which ROLE you are applying for.

Closing date for interested applicants: 9am, Monday 26 April 2021

Interview date: 7 June 2021 (via Zoom)



Please note that if external applicants have not received a response to your application within 5 days of the closing date, you have not progressed to interview stage.  Please do not let this deter you from applying for other positions which may arise in the future.