Accessibility
at Theatre Royal


The Theatre Royal is committed to making as much of its programme
as possible available to deaf, blind and partially sighted audiences.


Brochures are available in Braille, large print and audio tape from the
Box Office. 


Text Relay Service available for deaf patrons, simply
call 18001 2442596.

 There are eight spaces for wheelchairs in the Stalls, Grand Circle
 and Upper Circle (please note: you must bring your own wheelchair).
              One free ticket for the companion of a wheelchair user. 

We have a sound enhancement system in the auditorium.
Using a headset (with or without a hearing aid) you can
             boost the volume of the performance. Headsets can be borrowed from
              the Kiosk (next to Box Office) from 30mins before curtain-up. 

Guide, hearing and other working dogs are welcome in
all parts of the theatre, please remember to book an aisle seat.

There is one parking space for Blue Badge Holders on
Shakespeare St. and three spaces on Hood St. Most parking
              meters are free to Blue Badge Holders. 


There is a loading bay in Shakespeare Street, on the Theatre Royal
side of the road towards the junction with Grey Street, which can be
             used as a drop off point for passengers less able to walk far – it is
             drop off only, and we are advised cars are not permitted to park or
             wait in this bay. 

Please note:
W/c 12 June for approx. 3 nights - Newcastle City Council road works are taking place between 9pm and 5am in the Grey St and Market St areas and this may affect Blue Badge spaces, and accessing them, on Shakespeare St. Please use Hood St. 

   There is lift access to all levels of the theatre.


    There is an accessible toilet on all levels of the theatre.






 COMPANION TICKET POLICY


One free ticket for the companion of a disabled person who is not able to attend the event unaccompanied (restrictions apply to some performances at City Hall).

Newcastle Theatre Royal accepts the Cinema Exhibitors Association Card (CEA) as proof of eligibility for a free companion seat. The CEA Card scheme is an independently-run card scheme which ensures disabled people receive an appropriate reasonable adjustment when visiting the cinema or theatre.

Newcastle Theatre Royal respects the dignity, safety and privacy of all of its patrons and for this reason has chosen to adopt a policy which ensures that the personal and intimate data needed to prove eligibility for a companion ticket is handled by a registered body and no information, medical or personal, is held by Newcastle Theatre Royal.

Companion tickets can be booked in person or over the phone providing the patron has a valid CEA card at the time of the performance. Tickets will be printed upon the Box Office seeing the CEA Card with the owner present too.  You can pick the tickets up before the show if it is difficult to visit the theatre prior to the performance.

Please note that you need to have a CEA card before you buy your theatre tickets and you will need to bring your card with you every time you book tickets. Processing of the cards by the CEA usually takes around one week; if you don’t already have one please allow yourself plenty of time to get your card before buying your theatre tickets.

For details on how to obtain a CEA card plus full terms and conditions click here.

Please note:
No Companions available on VIP Tickets.

Assisted performances

We offer Captioned, Audio Described and Relaxed Performances for selected performances.  
 

Captioning - CAP
(English text displayed on a unit for deaf or hard of hearing patrons). 
              Click here for more information. 

Audio Description
(Live commentary via personal headphones for blind or partially
              sighted people). 
              Click here for more information. 

Forthcoming Captioned and Audio Described performances are:

Crazy for You, Sat 16 Sep 2017, 2.30pm

Shirley Valentine, Sat 28 Oct 2017, 2.30pm

Northern Ballet's The Little Mermaid, Sat 4 Nov 2017, 2.30pm *

Trouble in Tahiti / Trial By Jury (double bill), Fri 10 Nov 2017, 7.15pm *

Peter Pan, Tue 12 Dec 2017, 7pm

Madame Butterfly, Thu 22 Mar 2018, 7.30pm *

The Kite Runner, Sat 5 May 2018, 2.30pm

Jersey Boys, Sat 4 Aug 2018, 2.30pm

* Audio described performance only
 
AUTISM AWARENESS - RELAXED PERFORMANCES
‘Relaxed Performances’ are specifically designed to welcome people with an Autistic Spectrum Condition, learning disability or sensory and communication disorders into theatres to give those who otherwise might feel excluded the chance to experience live theatre.  They have a less formal, more supportive atmosphere in order to reduce anxiety levels.It is a specialist provision created to provide an opportunity for people who would otherwise find it difficult to come to see a show  – for example people who make involuntary noise, or are likely to need to talk a lot, or move around. During a regular performance this can disturb the other audience members, and the show, but at a relaxed performance it’s fine.

Lighting and special effects will be slightly altered - for example removing strobes and flashing lights and reducing very loud noises, however the content of the show will not be specifically changed.

The auditorium may possibly be quite noisy, with people coming in and out –  our ushers are there to support and manage this behaviour, rather than stop it.

PETER PAN - Tuesday 9 & 16 January 2018, 12noon
Tickets £9 (online price). For more information about the show, click here

For further information please call our Group Sales Team on 08448 11 21 22
Calls cost 7p per minute plus your phone company's access charge,.

If you would like to discuss our Relaxed Performance programme please email our Head of Learning, Kim Hoffmann kim.hoffmann@theatreroyal.co.uk

If you would like to speak to someone about access performances at the Theatre Royal, please call Ian Taylor, House Manager on 0191 244 2514 or email ian.taylor@theatreroyal.co.uk

For a copy of our visual story please email groupbookings@theatreroyal.co.uk or phone 0844811 21 22 - when you ring us please advise us of your requirements and we will be able to assist you further.
Calls cost 7p per minute plus your phone company's access charge,.

Monday - Thursday 9am - 5.30pm, Friday 9am - 5pm.

We can offer familiarisation visits and discuss Chill Out areas, everything to make your visit to us as comfortable and stress-free as possible.