at City Hall

Brochures are available in Braille, large print and audio tape from the
Box Office. 

 Text Relay Service available for deaf patrons, simply
 call 18001 2442596.

  There are 6 spaces in the Stalls on which priority  is
   given to wheelchair users

 There is an accessible toilet in the ground floor foyer

 Assistance dogs are welcome in all areas of the hall

 There are two Blue Badge parking spaces on College Street.
 Additionally, most parking meters are free to Blue Badge holders
           Level access to the auditorium is via College Street. If you would like to
           use this level access entrance please go the main doors and speak to a
           member of staff who will be able to provide access. 


For selected City Hall shows, one free ticket for the companion of a disabled person who is not able to attend the event unaccompanied may be available.

Newcastle Theatre Royal and City Hall accepts the Cinema Exhibitors Association Card (CEA) as proof of eligibility for a free companion seat. The CEA Card scheme is an independently-run card scheme which ensures disabled people receive an appropriate reasonable adjustment when visiting the cinema or theatre.

Newcastle Theatre Royal and City Hall respects the dignity, safety and privacy of all of its patrons and for this reason has chosen to adopt a policy which ensures that the personal and intimate data needed to prove eligibility for a companion ticket is handled by a registered body and no information, medical or personal, is held by Newcastle Theatre Royal.

Companion tickets can be booked in person or over the phone providing the patron has a valid CEA card at the time of the performance. Tickets will be printed upon the Box Office seeing the CEA Card.

Please note that you need to have a CEA card before you buy your theatre tickets and you will need to bring your card with you every time you book tickets. Processing of the cards by the CEA usually takes around one week; if you don’t already have one please allow yourself plenty of time to get your card before buying your theatre tickets.

For details on how to obtain a CEA card plus full terms and conditions click here.

Please note:
No Companions available on VIP Tickets.