Assisted Performances | Theatre Royal

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Assisted Performances

The Theatre Royal is committed to making as much of its programme as possible available to deaf, blind and partially sighted audiences.

 

Brochures are available in Braille, large print and audio tape from the Box Office. 

Text Relay Service available for deaf patrons, simply call 18001 2442596.

There are eight spaces for wheelchairs in the Stalls. (Please note: you must bring your own wheelchair). One free ticket for the companion of a wheelchair user.

 

We have a sound enhancement system in the auditorium. Using a headset (with or without a hearing aid) you can boost the volume of the performance. Headsets are bookable at the Box Office, which has an induction loop.

 

Guide, hearing and other working dogs are welcome in all parts of the theatre.

 

There is an accessible toilet on all levels of the theatre.

 

There are two parking spaces for Blue Badge Holders on Shakespeare St. and three spaces on Hood St. Most parking meters are free to Blue Badge Holders.

 

There is lift access to all levels of the theatre.

 

 

One free ticket for the companion of a customer who is unable to attend an event unaccompanied. Patrons will be asked to produce a CEA card as proof of eligibility. Please note, if patrons are booking a Wheelchair space, they do not require a CEA card.

 

COMPANION TICKET POLICY

One free ticket for the companion of a disabled person who is not able to attend the event unaccompanied.

Newcastle Theatre Royal accepts the Cinema Exhibitors Association Card (CEA) as proof of eligibility for a free companion seat. The CEA Card scheme is an independently-run card scheme which ensures disabled people receive an appropriate reasonable adjustment when visiting the cinema or theatre. For details on how to obtain a CEA card plus full terms and conditions click here.

Newcastle Theatre Royal respects the dignity, safety and privacy of all of its patrons and for this reason has chosen to adopt a policy which ensures that the personal and intimate data needed to prove eligibility for a companion ticket is handled by a registered body and no information, medical or personal, is held by Newcastle Theatre Royal.

Companion tickets can be booked in person or over the phone providing the patron has a valid CEA card at the time of the performance. Tickets will be printed upon the Box Office seeing the CEA Card.

Please note that you need to have a CEA card before you buy your theatre tickets and you will need to bring your card with you every time you book tickets. Processing of the cards by the CEA usually takes around one week; if you don’t already have one please allow yourself plenty of time to get your card before buying your theatre tickets.

There are a number of Signed, Stagetext Captioned or Audio Described performances, please check the show pages for further information.

The following access performances are available at the Theatre Royal.**

Captioning

Captioning - CAP
(English text displayed on a unit for deaf or hard of hearing patrons). Click here for more information. 

 

Audio Description

Audio Description
(Live commentary via personal headphones for blind or partially sighted people). Click here for more information. 

 

* Please note: access performances are only available on selected performances.

The forthcoming Captioned performances at the Theatre Royal are:

The Sound of Music, Sat 5 Sept, 2.30pm

The Shawshank Redemption, Sat 24 Oct, 2.30pm

Dick Whittington, Tue 15 Dec, 7pm

Hairspray, Sat 23 Jan 2016, 2.30pm

Lord of the Flies, Sat 12 Mar 2016, 2.30pm

Chitty Chitty Bang Bang, Sat 4 Jun 2016, 2.30pm

Mary Poppins, Wed 28 Sept 2016, 7.30pm

The forthcoming Audio Described performances at the Theatre Royal are:

The Sound of Music, Sat 5 Sept, 2.30pm

The Shawshank Redemption, Sat 24 Oct, 2.30pm

Kiss Me, Kate, Sat 7 Nov, 2.15pm (touch tour at 1pm)

Dick Whittington, Tue 15 Dec, 7pm

Hairspray, Sat 23 Jan 2016, 2.30pm

Cosi fan tutte, Fri 4 Mar 2016, 7pm (touch tour at 5.45pm)

Lord of the Flies, Sat 12 Mar 2016, 2.30pm

Chitty Chitty Bang Bang, Sat 4 Jun 2016, 2.30pm

Mary PoppinsWed 28 Sept 2016, 7.30pm


AUTISM AWARENESS

RELAXED PERFORMANCES

‘Relaxed Performances’ are designed to welcome people with an Autistic Spectrum Condition, learning disability or sensory and communication disorders into theatres to give those who otherwise might feel excluded the chance to experience live theatre.  They have a less formal, more supportive atmosphere in order to reduce anxiety levels. It is something we feel passionate about and we hold them to provide an opportunity for people who would otherwise find it difficult to come to see a show  – for example people who make involuntary noise, or are likely to need to talk a lot, or move around. Sometimes at a regular performance this may disturb other audience members, and the show, but at a relaxed performance it’s fine.

Lighting and special effects will be slightly altered - for example removing strobes and flashing lights and reducing very loud noises, however the content of the show will not be specifically changed.

The auditorium may possibly be quite noisy, with people coming in and out –  our ushers are there to help and support everyone.

DICK WHITTINGTON - Tuesday 12 January 2016, 12noon

Tickets: £8.50. For more info about the show, click here.

For further information please call our Group Sales Team on 08448 11 21 22, calls are charged at 7p a minute plus your phone company’s access charge, calls from mobiles may vary, please contact your operator for details.

If you would like to discuss our Relaxed Performance program please email our Director of Operations, Dawn Taylor dawn.taylor@theatreroyal.co.uk or relaxed@theatreroyal.co.uk

If you would like to speak to someone about access performances at the Theatre Royal, please call Ian Taylor, House Manager on 0191 244 2514 or email ian.taylor@theatreroyal.co.uk

For a copy of our visual story please email groupbookings@theatreroyal.co.uk or phone 08448 11 21 22 – calls are charged at 7p a minute plus your phone company’s access charge, calls from mobiles may vary, please contact your operator for details- when you ring us please advise us of your requirements and we will be able to assist you further.

Monday - Thursday 9am - 5.30pm, Friday 9am - 5pm.

We can offer familiarisation visits and discuss Chill Out areas, everything to make your visit to us as comfortable and stress-free as possible.