Assisted Performances | Theatre Royal

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Assisted Performances

The Theatre Royal is committed to making as much of its programme as possible available to deaf, blind and partially sighted audiences.


Brochures are available in Braille, large print and audio tape from the Box Office. 

Text Relay Service available for deaf patrons, simply call 18001 2442596.

There are eight spaces for wheelchairs in the Stalls. (Please note: you must bring your own wheelchair). One free ticket for the companion of a wheelchair user.


We have a sound enhancement system in the auditorium. Using a headset (with or without a hearing aid) you can boost the volume of the performance. Headsets are bookable at the Box Office, which has an induction loop.


Guide, hearing and other working dogs are welcome in all parts of the theatre.


There is an accessible toilet on all levels of the theatre.


There are two parking spaces for Blue Badge Holders on Shakespeare St. and three spaces on Hood St. Most parking meters are free to Blue Badge Holders.


There is lift access to all levels of the theatre.



One free ticket for the companion of a customer who is unable to attend an event unaccompanied. Patrons will be asked to produce a CEA card as proof of eligibility. Please note, if patrons are booking a Wheelchair space, they do not require a CEA card.



As of 1 April 2015, we now only accept the Cinema Exhibitors Association (CEA) card as proof of eligibility for a companion ticket. This is the sole accepted method of eligibility and you will need one of these cards if you wish to obtain a companion seat.

Please note that you need to have a CEA card before you buy your theatre tickets and you will need to bring your card with you every time you book tickets. Processing of the cards by the CEA usually takes around one week; if you don’t already have one please allow yourself plenty of time to get your card before buying your theatre tickets.

For details on how to obtain a CEA card plus full terms and conditions click here.

There are a number of Signed, Stagetext Captioned or Audio Described performances, please check the show pages for further information.

The following access performances are available at the Theatre Royal.**


Captioning - CAP
(English text displayed on a unit for deaf or hard of hearing patrons). Click here for more information. 


Audio Description

Audio Description
(Live commentary via personal headphones for blind or partially sighted people). Click here for more information. 


* Please note: access performances are only available on selected performances.

The forthcoming Captioned performances at the Theatre Royal are:

Oklahoma! Sat 27 Jun, 2.30pm

And Then There Were None, Sat 1 August, 2.30pm

The Sound of Music, Sat 5 Sept, 2.30pm

Dick Whittington, Tue 15 Dec, 7pm

Hairspray, Sat 23 Jan 2016, 2.30pm

Mary Poppins, Wed 28 Sept 2016, 7.30pm

The forthcoming Audio Described performances at the Theatre Royal are:

Oklahoma! Sat 27 Jun, 2.30pm

And Then There Were None, Sat 1 August, 2.30pm

The Sound of Music, Sat 5 Sept, 2.30pm

Dick Whittington, Tue 15 Dec, 7pm

Hairspray, Sat 23 Jan 2016, 2.30pm

Mary PoppinsWed 28 Sept 2016, 7.30pm



‘Relaxed Performances’ are specifically designed to welcome people with an Autistic Spectrum Condition, learning disability or sensory and communication disorders into theatres to give those who otherwise might feel excluded the chance to experience live theatre.  They have a less formal, more supportive atmosphere in order to reduce anxiety levels.It is a specialist provision created to provide an opportunity for people who would otherwise find it difficult to come to see a show  – for example people who make involuntary noise, or are likely to need to talk a lot, or move around. During a regular performance this can disturb the other audience members, and the show, but at a relaxed performance it’s fine.

Lighting and special effects will be slightly altered - for example removing strobes and flashing lights and reducing very loud noises, however the content of the show will not be specifically changed.

The auditorium may possibly be quite noisy, with people coming in and out –  our ushers are there to support and manage this behaviour, rather than stop it.

THE TIGER WHO CAME TO TEA - Friday 3 July 2015, 4pm

Tickets: £8.50. For more info about the show, click here.

DICK WHITTINGTON - Tuesday 12 January 2016, 12noon

Tickets: £8.50. For more info about the show, click here.

For further information please call our Group Sales Team on 08448 11 21 22

If you would like to discuss our Relaxed Performance program please email our Director of Operations, Dawn Taylor or

If you would like to speak to someone about access performances at the Theatre Royal, please call Ian Taylor, House Manager on 0191 244 2514 or email

For a copy of our visual story please email or phone 08448112122 - when you ring us please advise us of your requirements and we will be able to assist you further.

Monday - Thursday 9am - 5.30pm, Friday 9am - 5pm.

We can offer familiarisation visits and discuss Chill Out areas, everything to make your visit to us as comfortable and stress-free as possible.